Shipping policy
SHIPPING POLICY
At HOSS, we’re committed to delivering your Perfume with care, speed, and reliability. Please review the following shipping details to know what to expect after placing your order.
1. ORDER PROCESSING
- Orders are typically processed within 1–2 business days.
- Once your order is confirmed, you will receive an email with your tracking information once the shipment is dispatched.
2. SHIPPING TIMELINES
UAE (Local Shipping):
- Delivery usually takes 1–2 working days from the date of dispatch.
International Shipping:
- Delivery generally takes 7–10 working days, depending on the destination and customs process.
Please note: Shipping times are estimates and may vary due to external factors such as public holidays, customs clearance, and courier delays.
3. SHIPPING RATES
- Shipping rates are calculated at checkout based on your location and order size.
- We may offer free local or international shipping promotions from time to time. Stay tuned!
4. CUSTOMS & DUTIES (INTERNATIONAL ORDERS)
- International shipments may be subject to customs duties or taxes based on your country’s import laws.
- These charges are the responsibility of the customer and are not included in the product or shipping costs.
5. DELIVERY PARTNERS
We work with trusted logistics and courier partners to ensure safe and timely delivery. Once your order is shipped, a tracking link will be shared via email or SMS.
6. DELAYS & EXCEPTIONS
While we do our best to ship promptly, delays can occasionally occur due to weather, customs, or courier issues. If your package hasn’t arrived within the expected timeframe, please reach out to us at: Info@hoss-ae.com
7. ADDRESS ACCURACY
Please ensure all shipping information is correct at checkout. We are not responsible for delivery failures due to incorrect or incomplete addresses.
NEED HELP?
For questions regarding your order, shipping status, or special delivery requests, feel free to contact our team at: Info@hoss-ae.com
“HOSS-AE will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.